Lead Forensics

Complaints Procedure

The Red Group is committed to providing a quality service to our customers. If you are not satisfied with the level of service you have received from us we would like you to tell us about it. All complaints are taken very seriously and any feedback is appreciated as it provides us with an opportunity to improve our standards. All complaints and feedback are referred on to the dedicated Quality Care team. The team sit separately from the operational business and are responsible for objectively reviewing and investigating any concerns you may have without delay.

If you would like to make a formal written complaint, you can contact our Quality Care department via email or by post:

Complaints
The Red Group
2 Atlantic Square
Witham
Essex
UK
CM8 2TL

Email: cs@redrecruit.com

Can you please give as much information as possible so that we can investigate your complaint quickly and efficiently.

Procedure