Air Freight Operator

A freight forwarder, also known as a non-vessel operating common carrier (NVOCC), is a person that organises shipments for individuals & corporations to get goods from the manufacturer to a specific market. This covers Air, Road, Rail and Sea freight forwarding, but this article will outline exactly what an Air Freight Operator would be expected to do on a day-to-day basis.

An Air Freight Operator would be responsible for:

  • Coordination of international air import & export movements

  • Managing commercial terms of freight, arrival confirmation and pre-alert details as well as managing demurrage

  • Responsible for customer service internally, bookings, documentation, and execution of routing for assigned shipments

  • Verify that shipments are being processed through customs for both import and export cargos

  • Assists with the day-to-day operations of the import and export departments

  • Responsible for communicating information and instructions to and from vendors

  • Trace shipments through transit points up to final its destination and advice customer service as needed

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